3gpking Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how 3gpking collects, uses, stores, and protects the personal data of users on our platform. By using this platform, you agree to the practices described in this document.
What information do we collect from you?
When you register and use the 3gpking platform, we collect several categories of personal information to ensure our services function properly and securely. The types of data we collect are as follows:
- Full name as it appears on your identification document.
- The email address used for registration.
- Phone number for account verification.
- Date of birth for age verification.
- Username and encrypted password.
- Device type and operating system.
- Web browser type and version.
- IP address for security and location verification.
- Login session data, including access time and date.
- In-platform activity data for service improvement purposes.
- Bank account name or digital wallet name for withdrawal verification.
- Records of deposits and withdrawals in MYR (RM).
- Payment method details such as FPX or TNG eWallet.
- Transaction history within your account.
- Games played and session duration.
- Pages visited within the platform.
- User account preferences and settings.
- Interaction logs with the customer support team.
How is your information used?
Verifying user identity during registration and fund withdrawals, ensuring that only the rightful account owner can access and manage their account.
Detecting suspicious activity, preventing unauthorised access, and protecting user accounts from misuse or fraud.
Processing deposits and withdrawals in MYR (RM) accurately and securely through supported local payment methods.
Analysing usage patterns to improve the interface, platform performance, and overall experience for 3gpking users.
Providing accurate and effective assistance when users contact the support team regarding account or transaction issues.
To fulfil applicable legal obligations in Malaysia, including reporting requirements and compliance with relevant regulations.
Cookies and tracking — how does it work?
The 3gpking platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
There are several types of cookies in use:
- Session cookies: Stored temporarily for the duration of your active session and deleted automatically when you close your browser. Used to maintain your logged-in status.
- Preference cookies: Saving your preferences such as display language and site settings for a more convenient experience on return visits.
- Analytics cookies: Aggregate usage data that cannot directly identify individuals, used to understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, some platform features may not function properly if essential cookies are turned off.
Your data storage and security
3gpking employs robust technical measures to protect users' personal data. All data is transmitted using SSL (Secure Sockets Layer) encryption, ensuring your information cannot be intercepted in transit between your device and our servers.
Account passwords are stored in hashed form using a secure algorithm — meaning we do not store your password in plain text and cannot read it, even if we wanted to.
User data is stored on servers protected by strict access controls. Only authorised personnel with a legitimate operational need may access user data, and all access is logged for audit purposes.
Data retention periods depend on the type of data and operational requirements. Active account data is retained for the duration the account remains active. Following account closure, certain data may be kept for the period required under applicable Malaysian law.
Is your information shared with third parties?
3gpking does not sell, rent, or trade users' personal data to third parties for marketing purposes. However, there are limited circumstances in which user information may be shared:
- Payment service providers: Required information is shared with payment providers such as FPX and TNG eWallet processors to enable MYR (RM) transactions to be processed securely. These providers are bound by strict confidentiality agreements.
- Legal compliance: We may disclose user information to Malaysian authorities if required by law, court order, or the directive of a relevant regulatory body.
- Fraud prevention: In cases involving fraud or serious security threats, relevant information may be shared with the authorities responsible for the investigation.
In all of the situations above, only the information strictly necessary will be shared, and we always ensure that the receiving party is bound by appropriate confidentiality obligations.
Your rights as a 3gpking user
As a 3gpking platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
If your personal data is inaccurate or out of date, you have the right to request a correction. You can update certain information directly through your account settings or by reaching out to the support team.
You may request the deletion of your account and personal data. However, certain data may be retained for the period required by Malaysian law or legitimate security purposes.
Policy updates and how to contact us
3gpking reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or platform operations. Users will be notified of any material changes via in-platform notifications or their registered email address.
Your continued use of the platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the 3gpking team at:
Support Email: [email protected]
We aim to respond to all privacy enquiries within three to five business days. For more general frequently asked questions, you may also refer to the FAQ us.
Ready to join 3gpking?
Your data is protected. Register a free account and enjoy a safe and entertaining online experience with 3gpking.